Shipping &
returns
1
SHIPPING
DENMARK
Delivery time approximately 3 - 4 working days.
Free pick-up shipping on orders over 500 DKK.
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EUROPE
Delivery time approximately 7 - 10 working days.
2
RETURNS
You have the possibility to return the items and cancel your purchase within 14 days after you have received your parcel. Send us an email with your order number if you have any products you wish to return. You have 14 days from the day you noticed us about the return, to ship back your order. Gift wrap is not refundable.
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The minimum return cost in Denmark is 55 DKK pr parcel.
The return costs are not refunded or paid by af Jord - you will arrange the return shipping yourself. Please note returns have to be shipped directly to our address below. Orders/parcels returned too late and without notifying us by email will be rejected.
af Jord can not be held responsible for typos in address/house number, email, phone numbers or other personal informations regarding shipping. If your order has been returned due to typos in personal information, we can re-ship (new shipping costs will be added) or cancel your order upon arrival at our studio. If parcels are rejected by the costumer, all shipping costs are paid by the costumer and will not be refunded by af Jord.
af Jord cannot be held responsible for packages left behind at the post office. The customer will be charged for the costs of the return shipping and administrative costs.
Products have to be returned in the same condition as when they where purchased. Any used, broken product packaging, damaged goods or products that show signs of wear and use will not be accepted or refunded. It is the customer’s responsibility to make sure the goods are in the same condition as when purchased.
If your order is damaged upon delivery, please contact us at kontakt@afjord.dk as soon as noticed (within 24 hours) and attach a photo of the damaged item inside the original box (important).
Return address:
af Jord
Ny Strandvej 9A
3060 Espergærde
Denmark
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If you wish to exchange your purchased products to other products on the website, please contact us at kontakt@afjord.dk.
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3
RIGHT OF WITHDRAWAL
Please note that the right of withdrawal does not apply to goods made to your specifications or clearly personalized products.
To exercise your right of withdrawal, the item must be returned in substantially the same condition and quantity as received. You must notify us within 14 days of receiving your order, and return the item(s) within 14 days of your withdrawal notice.
4
COSTUMER RIGHTS & COMPLAINTS
As a consumer, you are entitled to a 24-month warranty under the Danish Sale of Goods Act.
If your product has a defect, you may have the item repaired, exchanged, receive a refund, or get a price reduction depending on the specific situation.
Please contact us at [kontakt@afjord.dk] with a description of the issue as soon as possible after discovering it.